Customer & Service Privacy Notice

Last updated (effective date): February 13, 2026
Applies to: (i) order/onboarding flows used to purchase or set up our services (including the “Starter Agent Order” form), (ii) our customer portal and authenticated product experiences (including app.bluecollarvoice.ai, when available), and (iii) our AI voice agent services and related support (the “Services”).

This Customer & Service Privacy Notice does not replace our separate marketing-site Privacy Policy, which applies to the public marketing website at bluecollarvoice.ai and any public demo experiences (“Demos”).

1) Quick summary

We provide AI voice agent services for U.S.-based trade businesses (commercial/business use only).
We do not run third-party ads in the customer portal.
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising (targeted advertising).
Payments are processed by Stripe. We do not receive your full payment card number.
When you submit onboarding info, we email you (and our team) a PDF summary of what you submitted for confirmation and setup.
Recording retention (current default): If call/audio recording is enabled and you consent, audio recordings are deleted from our voice platform provider (Vapi / “VAPI”) after 7 days. Transcripts may be retained longer as described below.

2) Who we are

Blue Collar Voice LLC (“Blue Collar Voice,” “we,” “us”) is responsible for this Notice.

Privacy contact: [email protected]
Legal contact: [email protected]

Mailing address:
ZenBusiness Inc
2520 Venture Oaks Way Suite 120
Sacramento, CA 95833

3) What this Notice covers (and what it does not)

This Notice covers information we collect when you:

place an order or submit onboarding information for our Services
pay for our Services (including through Stripe Payment Links)
use our customer portal (when available)
use our Services (including calls handled by our AI voice agent)
contact support or otherwise communicate with us about the Services

This Notice does not cover:

the public marketing website and public Demos (those are covered by our marketing-site Privacy Policy)
third-party sites/services you use in connection with the Services (for example, your own CRM, calendar, telephony provider accounts, or other tools), which are governed by their own policies

4) Information we collect

A) Information you provide during order/onboarding

Depending on the product tier and your configuration, we may collect:

business details (agreement info): legal business name, DBA/trade name, entity type, state of formation
business address (registered) and related address fields
authorized signer / business representative details: name, title, email, phone (optional)
billing address details (if collected in the onboarding flow)
setup details: website URL, lead alert emails, live transfer phone (optional), business phone (optional)
call-handling preferences: timezone, business hours schedule, emergency-call preferences and emergency-hours description, service area type and service area list
optional notes: pricing notes, extra setup notes, and other configuration details
add-on preferences (for example, interest in an AI website chatbot) and scheduling contact email (optional)

Important: Do not enter payment card or bank account numbers in our onboarding form(s). Payments are collected through Stripe.

B) Payment and transaction information (via Stripe and our records)

When you pay through Stripe, we (and/or Stripe) may process:

purchaser name and email
business name
billing address (if provided/collected)
transaction details such as product tier, subscription status, invoice history, payment status, and receipts

Payment method details (such as full card number) are processed by Stripe. We may receive limited information such as payment confirmation, payment method type, last four digits, or a payment method token, depending on Stripe configuration.

C) Account and portal information (`app.bluecollarvoice.ai`, when available)

If/when you create and use a portal account, we may collect:

account identifiers (name, email)
authentication information (such as passwords, SSO identifiers, or session tokens) handled through our auth system/providers
user profile information, roles/permissions, and settings
audit logs and security logs related to account access and administrative actions

When our AI voice agent handles calls for you, we may process:

call metadata (time, duration, routing, and phone numbers or other identifiers)
call content (what callers say) and agent outputs
transcripts generated from audio
call recordings, if enabled and the caller/user consents
lead details captured during calls (such as caller contact info, scheduling details, and service-request context), depending on how your agent is configured

Recording/consent note: Call recording and automated communications laws vary by state. Customers are responsible for ensuring required notices/consents are provided to their callers, and for configuring their call flows appropriately.

Biometric note (Illinois): We do not intentionally collect or use “voiceprints” or other biometric identifiers to uniquely identify individuals. Audio may be processed to provide the Services (for example, to generate transcripts), but it is not used by us to uniquely identify a person.

E) Communications and support

If you email us or contact support, we collect:

your contact information
the contents of your message and any information you choose to provide
troubleshooting logs or screenshots you send us (if any)

F) Information collected automatically

Like most online services, we and our infrastructure providers may automatically collect:

IP address
device and browser information
approximate location (derived from IP, such as city/state)
access logs, security signals, and performance/reliability data
event logs related to usage of the portal or onboarding flow

5) Cookies, web beacons, and similar technologies

We (and our providers) use cookies, scripts, and similar technologies primarily for:

security and fraud prevention
authentication/session management (for logged-in portal use)
performance and reliability (including measuring errors and uptime)

We do not use cookies or similar technologies for targeted advertising.

Your choices: You can control cookies through your browser settings. If you disable certain cookies, parts of the portal or onboarding experience may not work correctly.

6) How we use information

We use information to:

process orders, onboard customers, and set up accounts
provide, operate, and maintain the Services
configure and run your AI voice agent according to your business rules and preferences
send transactional communications (for example, onboarding confirmations, receipts, summaries, and service-related notices)
provide customer support and respond to requests
secure the Services, prevent abuse, and monitor reliability/performance
comply with legal obligations and enforce our agreements
improve the Services (including using de-identified or aggregated data derived from Customer Data, as permitted by our agreements)

We share information only as needed to operate the Services and for the purposes above.

A) With our team

We share information with employees and contractors who need it to onboard customers, provide support, and operate the Services, under confidentiality obligations.

B) With service providers (processors)

We use vendors to help run the Services. Depending on configuration, these may include:

Payments: Stripe
Email: Fastmail
Workflow automation/integrations and webhooks: n8n
Hosting/infrastructure: Vercel
Security and performance: Cloudflare
CRM/recordkeeping (current): Google Sheets
Voice and AI communications platform: Vapi (VAPI) and its subprocessors
Customer portal/database (when available): Supabase
Document storage (if/when enabled): Google Drive

AI model/provider flexibility: The Services may rely on third-party AI models and speech-to-text systems (directly or through vendors like Vapi). These underlying providers may change over time based on availability, cost, and capability. We design our vendor relationships to protect information through contractual and technical safeguards.

These providers process information on our behalf under contractual limits.

C) With you and your organization

We share Service outputs with you based on your configuration, such as emailing call summaries and new lead details to the “lead alert” emails you provide, and emailing onboarding/order summaries.

D) Integrations you choose

If you connect third-party integrations (for example, calendars, CRMs, scheduling tools, or other systems), we may share and receive information with/from those services as needed to provide the integration. Those third parties’ privacy practices are governed by their own policies.

E) Legal and safety

We may share information if we believe it’s necessary to:

comply with law or legal process
protect rights, safety, and security of Blue Collar Voice, our customers, callers, or others
prevent fraud, abuse, or security incidents

F) Business transfers

If we’re involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

8) What we do not do

No sale of personal information: We do not sell personal information.
No targeted advertising sharing: We do not share personal information for cross-context behavioral advertising (targeted advertising).
No third-party ads in the portal: We do not run third-party advertising in the customer portal.
No marketing texts from onboarding data: We do not currently send marketing SMS/text messages based on onboarding submissions.
No newsletter-style mass marketing emails today: We do not run newsletter-style mass email marketing today. (We may still send one-to-one emails or service-related communications to operate and support the Services.)

9) Data retention

We keep information only as long as needed for the purposes described above, including operating the Services, providing support, maintaining business records, preventing fraud/abuse, resolving disputes, and complying with law.

Retention depends on the type of data and why we collected it. We may delete or de-identify information earlier, and we may keep some information longer if required by law or for legitimate business needs.

Current operational defaults and examples:

Audio recordings (if enabled and consented): Opted-in audio recordings are stored by our voice platform provider (Vapi / “VAPI”) and are deleted from Vapi after 7 days (subject to limited exceptions such as security incident investigation or legal requirements).
Transcripts: Transcripts are currently retained within our voice platform provider (Vapi). We may also export or store transcripts and related service data in our systems (for example, Google Sheets today and, in the future, Google Drive and/or our Supabase-backed portal) as needed to operate and support the Services, maintain records, and help with dispute resolution and security.
Onboarding/order records and PDF summaries: We retain onboarding submissions and related order records (including PDF summaries sent by email) for account setup, operational needs, recordkeeping, and dispute protection.
Billing and payment records: We retain billing/payment status and related records as needed for accounting, reconciliation, and dispute handling. Stripe also retains certain payment records under its own policies.
Security logs: We retain certain logs for security monitoring, fraud prevention, and troubleshooting.

Deletion requests / termination: You can request deletion of certain information (see Section 11). If your relationship with us ends, we may delete or de-identify Customer Data in our active systems within a commercially reasonable time (consistent with our agreements), while retaining de-identified/aggregated data and limited records where required for legal, accounting, security, or dispute purposes.

10) Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No system can be 100% secure.

11) Your choices and rights

A) Access, correction, deletion, and portability

You can request that we:

provide access to certain information we have about you
correct inaccurate information
delete certain information
provide a portable copy of certain information (when reasonably feasible)

Email: [email protected]

We may need to verify your request before we act on it.

B) Recording choices

Where we provide an opt-in/out choice for recording (for example, via a call notice or configuration setting), you can choose not to be recorded. Transcripts may still be generated to operate the Service.

C) California privacy rights

If you are a California resident, you may have rights under California privacy laws, including the right to:

know what personal information we collect, use, and share
request deletion of personal information
correct inaccurate personal information
opt out of “sale” or “sharing” (we do not sell personal information, and we do not share personal information for targeted advertising)
not be discriminated against for exercising your rights

You (or an authorized agent) can submit requests at [email protected].

D) California notice at collection (summary)

We may collect:

identifiers (name, email, phone; business contact details)
customer records/business contact info (business name, address, signer info)
commercial information (transaction/subscription status, invoices/receipts)
internet/network activity (IP address, device info, logs)
audio/electronic information (call recordings and transcripts, if enabled/used)

We use this information to provide and secure the Services, process orders and payments, communicate with customers, provide support, and improve the Services. For retention, see Section 9. We do not sell personal information. We do not share personal information for targeted advertising.

E) Appeals

If we deny your request, you can appeal our decision by replying to our response email or emailing [email protected] with the subject line “Privacy Appeal.”

F) Do Not Track and Global Privacy Control (GPC)

Some browsers send “Do Not Track” signals, and some browsers or extensions send “Global Privacy Control” (GPC) signals. We do not sell personal information and we do not share personal information for targeted advertising.

12) Children

Our Services are intended for adults (18+) acting for businesses. We do not knowingly collect personal information from children under 13.

13) U.S.-only focus

The Services are intended for users in the United States. Information may be processed in the United States and other locations where our service providers operate.

14) Changes to this Notice

We may update this Notice from time to time. We will post an updated version with a new “Last updated” date.

15) Contact us

Privacy: [email protected]
Legal: [email protected]

Mail:
ZenBusiness Inc
2520 Venture Oaks Way Suite 120
Sacramento, CA 95833